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User Fails to Download PDF Statement in Android 10 Device (Doc ID 2755627.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User fails to download CASA - Statement PDF File in Android application.


EXPECTED BEHAVIOR
-----------------------
User should be able to download PDF statement in android application.


NOTE
-----------------------
In framework -> js -> base-models -> platform -> mobile.js,
Here downloadFile method is invoked and goes into failure block:

fileTransfer.download(uri, fileURL, function (entry) {
 ----------------

}, function(failure) {

}

*** it goes inside function(failure ) block :



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Mobile App, side navigation -> CASA Accounts -> View Statement
2. Tap on Download
3. Select pdf from Popup Menu
4. App does not download PDF File in downloads folder


Note
-----------------------
In iPhone PDF download works fine.
In Android, it does not work in Android OS 10, but works in older Android such as Android 7 & Android 9.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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