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Errors Observed for - 'fetching Virtual Entities', 'fetching Virtual Accounts Structures' While Viewing Virtual Account Management Overview Screen (Doc ID 2755925.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Banking Digital Experience - Version to [Release 20]
Information in this document applies to any platform.


When attempting to view the dashboard of Virtual Account Management(VAM),
the following error occurs.

System cannot process the request currently. Please try later.
Error while fetching virtual entities.
Error occurred while fetching Virtual Accounts Structures.

The issue can be reproduced at will with the following steps:
1. Login with Corporate user.
2. Navigate to Toggle Menu > Virtual Account Management > Overview.
3. Above mentioned errors are encountered.


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