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Errors Observed for - 'fetching Virtual Entities', 'fetching Virtual Accounts Structures' While Viewing Virtual Account Management Overview Screen (Doc ID 2755925.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

When attempting to view the dashboard of Virtual Account Management(VAM),
the following error occurs.

ERROR
-----------------------
System cannot process the request currently. Please try later.
Error while fetching virtual entities.
Error occurred while fetching Virtual Accounts Structures.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with Corporate user.
2. Navigate to Toggle Menu > Virtual Account Management > Overview.
3. Above mentioned errors are encountered.

Cause

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In this Document
Symptoms
Cause
Solution
References


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