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Unable To Get Correct Two Factor Authentication Which Is Assigned For The User Grouped Under Segment. (Doc ID 2755964.1)

Last updated on MARCH 03, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Unable to get proper 2 Factor Authentication for the user grouped under segment

EXPECTED BEHAVIOR
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2FA for forget username must appear is security question for user under segment

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to obdx application as admin user
2. 2fa to be maintained for retail user is one time password maintained for forget username
3. 2fa to be maintained for retail user under segment is security question maintained for forget username
4.On the home screen, click on Forget Username
5.Enter the mail id and date of birth of the user who is grouped under segment
7.2FA appears for forget username
8 Observed that 2FA for forget username appeared is one time password(which need to be appeared for retail user who is not under user segment

Cause

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In this Document
Symptoms
Cause
Solution
References


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