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'Sorry, the Deposit Cannot Be Opened at This Time.' Error Is Displayed When Term Deposit Is Opened for Account Which Has Insufficient Account Balance. (Doc ID 2755999.1)

Last updated on FEBRUARY 26, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

System encountered below error for insufficient account balance while opening a new term deposit.

ERROR
-----------------------
Sorry, the deposit cannot be opened at this time.

 

EXPECTED BEHAVIOR
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Application should show error message received in host response e.g 'Insufficient Balance in TD Pay in Account'.

 

STEPS
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The issue can be reproduced at will with the following steps:
1. Login with retail user go to Term deposit > New deposit.
2. Fill all the details (Select the account number which has insufficient balance to open the deposit)and click on create.
3. Click on confirm and observe error "Sorry, the deposit cannot be opened at this time." 

Cause

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In this Document
Symptoms
Cause
Solution
References


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