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Error "Uncaught (in promise) Typeerror : Cannot Read Property 'deliveryoption' " While Viewing Block Debit Card Request (Doc ID 2756990.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In Admin request processing screen,  temporary and permanent debit card block requests cannot be viewed when clicked on request name.

EXPECTED BEHAVIOR
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Request details screen should be visible on click on request name in request processing screen of admin.

STEPS
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1. Login to OBDX application as retail user.
2. Click on toggle menu and navigate to Accounts-->Current and Savings > Debit Cards
3. Click on manage cards and click on Block/hotlist card tab.
4. Select temporary block and submit.
5. Now login to OBDX application as admin user and navigate to Others->>Request processing screen
6. Click on block debit card request shown in request processing screen, request details screen does not open on click on request name
7 The same issue is observed for other requests mentioned below as well
a)Debit card request PIN
b)Block/Hotlist
c)Upgrade Card
d)Re Issue Debit card
8. Now login as retail user, click on toggle menu and navigate to Service Request-->Track Request.
9)Enter details like product name and category and then click on the request name details of the request not shown.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin users cannot approve or reject business users requests .

Changes

No changes done to hardware or account causes this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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