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System Picks Credit Account Customer Id Instead Of Debit Account Customer ID To Derive Charges Applicable (Doc ID 2758049.1)

Last updated on MARCH 05, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
system pick credit account customer id instead of debit account customer Id while deriving Charges maintained in ARC Maintenance.

We have recently maintained separate ARC maintenance for retail transactions waiving charge for VIP Customers. This is working fine for Cash deposit. However it is not working as intended for the Funds transfer transaction. Apparently system is picking the beneficiary account's customer to check for specific maintenance and not the Debit accounts customer.

EXPECTED BEHAVIOR
-----------------------
System should consider the transaction ( Debit ) account's customer category to derive the ARC maintenance which has charge as zero.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Funds transfer Screen - Function ID 1006
2. Pick a customer for whose category ARC maintenance is done with charge waived
3. Save the transaction and check the charges.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot implement charge specific to Customer category.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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