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Error "This User Has Never Logged Into The System." Displayed When Helpdesk Admin Tries To Login On Behalf Of Edited User. (Doc ID 2758534.1)

Last updated on MARCH 08, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Admin user unable to login on behalf of modified users

ERROR
-----------------------
This user has never logged into the system.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with admin user.
2. Modify any user by navigating to "User Management->Edit"
3. Save the changes.
4. Navigate to "User HelpDesk"
5. Search for user.
6. On list, click on user edited on step 2.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin user is not able to login on behalf on edited user.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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