Payment Status Inquiry Details Screen Shows Error "System cannot process the request currently. Please try later."
(Doc ID 2759977.1)
Last updated on MARCH 16, 2021
Applies to:
Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]Information in this document applies to any platform.
Symptoms
Below error is observed on Payment Status Inquiry screen when user tries to view transaction details.
ERROR
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System cannot process the request currently. Please try later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login via a corporate or retail user
2. Go to Payments->Inquiries->Payment Status Inquiry
3. Search for transactions by reference number or by date range.
4. Click on transaction reference number to view its details.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |