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Reason Comes As Null While Channel Access Grant For Users By Admin User (Doc ID 2760855.1)

Last updated on MARCH 21, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Reason displayed blank while granting channel access for user from Admin

When Bank Admin user trying to Grant the channel access for the user from revoked status , Revoked status reason block displayed blank.

EXPECTED BEHAVIOR
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When Admin user granting the channel access for any user whose status is revoked . If the reason for the Revoked status is available then it should be shown to the Admin user

STEPS
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Simulation Steps:
Step 1: Log in into Admin user--> User Management
Step 2: Select User Type 'Retail' and provide User Name and click on search
Step 3 : After fetching the user details change the Channel Access to Revoked and provided the reason for the same and confirm the transaction.
Step 4: Again for the same user Grant the channel access from Revoked, While Granting the access Revoked Reason is displayed blank.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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