Host Rejected "Wire Transfers" due to "Insufficient Balance Reason" remains "Under Process" in Internet Banking.
(Doc ID 2762480.1)
Last updated on MARCH 22, 2021
Applies to:
Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.2 [Release DB 12]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Test Environment is able to put SWIFT Transaction on hold in case of Insufficient Funds (which is expected) but Production doesn't have same behavior.
EXPECTED BEHAVIOR
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Test & Production Environment both must be able to put SWIFT Transaction on hold in case of Insufficient Funds.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to FCDB Corporate Application
2. Go to "Payments"
3. Select "International Account Transfer"
4. Initiate a Transaction
5. Transaction remains "Under Process" n FCDB while at Host it has been "Rejected" due to "Insufficient Balance"
BUSINESS IMPACT
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The issue has the following business impact:
1. Customer is facing issue due to direct transaction rejection by Core Banking in case of Insufficient Funds.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |