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Host Rejected "Wire Transfers" due to "Insufficient Balance Reason" remains "Under Process" in Internet Banking. (Doc ID 2762480.1)

Last updated on MARCH 22, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.2 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Test Environment is able to put SWIFT Transaction on hold in case of Insufficient Funds (which is expected) but Production doesn't have same behavior.

EXPECTED BEHAVIOR
-----------------------
Test & Production Environment both must be able to put SWIFT Transaction on hold in case of Insufficient Funds.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to FCDB Corporate Application
2. Go to "Payments"
3. Select "International Account Transfer"
4. Initiate a Transaction
5. Transaction remains "Under Process" n FCDB while at Host it has been "Rejected" due to "Insufficient Balance"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1. Customer is facing issue due to direct transaction rejection by Core Banking in case of Insufficient Funds.

Cause

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In this Document
Symptoms
Cause
Solution
References


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