Error "Please Select At Least One Alert For Subscription." Is Displayed When Corporate User Click On Any Option From "Send Alert Via" Option. (Doc ID 2763666.1)

Last updated on MARCH 26, 2021

Applies to:

Symptoms

Alert Subscription Screen stops working after clicking on any of the options of "Send Alert Via"

ERROR
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Please select at least one alert for subscription.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX with admin user.
2. Navigate to "Alert Subscription"
3. Select corporate user.
4. Select any alert event for search user.
5. Click on any option in "Send Alert Via"
6. Screen shows no details. Blank screen is visible with no alert events.
7. Click on "Save" button

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user is not able to set any alert subscriptions for selected user and event.

Changes

No changes in the environment, product, account or hardware triggers this problem. 

Cause

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