KYC Issue : On-Boarding KYC Request Is Creating Cases For CS
(Doc ID 2767311.1)
Last updated on APRIL 12, 2021
Applies to:Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.
KYC version: 22.214.171.124.0
When user send request for KYC on-boarding process, it creates cases for customer screening along with KYC on-boarding which is not desired as it creates duplicate cases for single request.
Client would like to get the match score from CS watchlist matching and they need only KYC case to be created.
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