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During Migration Account Fails If The Same Customer Is Part Of Multiple Accounts (Doc ID 2768741.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.8.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
During Migration, Account Fails if the same customer is part of multiple accounts

During Migration, the account creation fails if the same customer is part of multiple accounts. This is due to the fact that the Customer Tracking Attributes is provided Account wise.
The scenario is that the same customer is part of two different accounts. The Customer Tracking Attributes are provided for both the accounts.
 

EXPECTED BEHAVIOR
-----------------------
Account migration should happen successfully when the same customer is part of multiple accounts.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Verify whether the account is migrated with the same Customer Tracking Attributes are provided for both the accounts.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot migrate accounts with the same customer is part of two different accounts.

Cause

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In this Document
Symptoms
Cause
Solution


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