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Utility Payments(UP)- Creating UP Agreement Is Failing With Error "ST-OTHR-001- Character String Buffer Too Small" (Doc ID 2768978.1)

Last updated on APRIL 20, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.83.03.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.83.03.0.0 version, Production Support-SET


 When bank is creating an UP agreement with a customer previously created in Flexcube with a 38 character address,the transaction fails with error

ERROR
-----------------------
'ST-OTHR-001'



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a customer with an address longer than 35 characters.
2. Create a UP agreement with the same customer created in the previous step.
3. After saving check whether system is allowing to create an UP agreement or not.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, bank will have financial loss.

Cause

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In this Document
Symptoms
Cause
Solution
References


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