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Assessments Not Considered For Case Promotion FCCM 807 - KYC (Doc ID 2769894.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

Post successful completion of batches(KYC, KYC-ECM), few KYC risk assessments are having N_RA_STATUS_KEY value as null. 

All of these risk assessments should have been promoted to case and have a N_RA_STATUS_KEY value of 16. We observed that after the KYC Daily Batch, two Risk Assessments had their N_RA_STATUS_KEY value set to 13("Open" state) which is expected. But after the KYC ECM batch was executed afterwards, the two risk assessments did not get promoted to case, and their N_RA_STATUS_KEY values had changed from 13 to null. There is no error during the execution of these batches.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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