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Customer Service View Work Order Button Defect (Doc ID 2770967.1)

Last updated on MAY 03, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.8.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Customer Service View Work order button defect

While using the view work order button in Transaction history and work order tab in Dev.

Not getting any result when user click on view work order button first time, but customer will be able to see the same once close the the vendor tab and open again.

EXPECTED BEHAVIOR
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User should be to view the vendor work order when click on first time.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an active vehicle loan account.
2. Click on work order under transaction history.
3. Select any vendor work order and submit.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer not able to see vendor work order when he click on first time.

Cause

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In this Document
Symptoms
Cause
Solution


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