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Alerts Are Sent To Non OBDX Joint Account Holders. (Doc ID 2772623.1)

Last updated on APRIL 29, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
----------------------------
Alerts are being sent to Joint account holders that don't have an OBDX account

EXPECTED BEHAVIOR
-------------------------------
Alerts should not sent to Joint account holders that don't have an OBDX account

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OBDX with retail user.
2. Perform any transaction.

PS:- Retail user should have joint account.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, email alerts are sending to non OBDX user having joint account.

Changes

No changes in the environment, product, account or hardware triggers this problem.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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