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Authentication Failed Error Occurred While Deleting File(s) from OWCC (Doc ID 2772642.1)

Last updated on APRIL 30, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

Users are unable to delete the file from the OWCC because of authentication failure.

ERROR
-----------------------
com.ofss.digx.infra.exceptions.Exception: System cannot process the request currently. Please try later.
at java.lang.Thread.getStackTrace(Thread.java:1559)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:456)
at com.ofss.digx.infra.exceptions.ExceptionTransformer.translate(ExceptionTransformer.java:1041)
at com.ofss.digx.app.Interaction.close(Interaction.java:242)
at com.ofss.digx.app.access.service.account.party.PartyAccountAccess.getHostBranchAccount(PartyAccountAccess.java:659)
at com.ofss.digx.timer.hostbranchaccount.HostBranchAccountSyncTimer.execute(HostBranchAccountSyncTimer.java:48)
at sun.reflect.GeneratedMethodAccessor2446.invoke(Unknown Source)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDx and open Mail Box transaction.
2. Click on Compose mail.
3. Attach a file then,
4. Delete the file attached.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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