Correspondences Sending Twice When Changing Status Via WebServices (Doc ID 2774389.1)

Last updated on MAY 08, 2021

Applies to:

Symptoms

On : 14.8.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
When the application’s status is updated from the UI to a status that will trigger the SEND CORRESPONDENCE event ,then everything works as expected. A single correspondence is added.

When the application’s status is updated from the Application Update API above to an application status that will trigger the SEND CORRESPONDENE event , then application is generating two correspondences.


EXPECTED BEHAVIOR
-----------------------
Correspondence should added only once when the application update API is triggered via webservice status change.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Create an event to trigger when Application status is updated having Send Correspondence action.

2.Update the status of the application through webservice.

3.Verify the generated correspondences.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer facing issue as Correspondences Sending Twice on Application Status Change.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.