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The Mini Mailbox Shows That There Are Unopened Alerts, However The User Is Unable To See Them in Internet Explorer (IE) (Doc ID 2774815.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Although mini mailbox shows that there are unopened alerts, it does not get listed.

This issue is browser specific and related to Internet Explorer

EXPECTED BEHAVIOR
-----------------------
Mail Box functionality should work in IE as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with any user in Internet Explorer.
2. Open the mini mailbox present in header on the dashboard where is show the count of alerts unopened.
3. Open the alert tab.
4. The user is not able to see those unopened alerts there.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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