OBTFPM: Awaiting Customer Clarification Update Is Not Working (Doc ID 2776333.1)

Last updated on MAY 17, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Import lc Issuance process, scrutiny stage requested for clarification and moved to Await customer clarification queue also. In Awaiting customer clarification, tried to Manual Update and Withdraw Clarification but unable to do. When clicking on a particular button no action performed. 

EXPECTED BEHAVIOR
-----------------------
The Awaiting Customer Clarification to be updated properly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an LC contract which is in Scrutiny Stage
2. Request for clarification
3. It will move to "Awaiting Customer Clarification"
4. Update the clarification and save
5. Verify whether the latest details are saved properly.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.