Cannot Close CASA Account Which Is In Dormant Status: Please Run IC Liquidation Before The Closing Account ST-CUS13
(Doc ID 2779871.1)
Last updated on JANUARY 24, 2022
Applies to:
Oracle FLEXCUBE Universal Banking - Version 11.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to close a Savings Account which is dormant the following error occurs.
ERROR
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ST-CUS13 Please run IC liquidation before closing the account
STEPS
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The issue can be reproduced at will with the following steps:
1. Pick a Savings account which is in dormant status
2. Try to close the account and verify if closure is successful
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot close a dormant account impacting customer requirement.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |