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Cannot Close CASA Account Which Is In Dormant Status: Please Run IC Liquidation Before The Closing Account ST-CUS13 (Doc ID 2779871.1)

Last updated on JANUARY 24, 2022

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to close a Savings Account which is dormant the following error occurs.

ERROR
-----------------------
ST-CUS13 Please run IC liquidation before closing the account

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick a Savings account which is in dormant status
2. Try to close the account and verify if closure is successful

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close a dormant account impacting customer requirement.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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