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System displays 2 Inquiries for the same date for the same customer from credit bureau (Doc ID 2780900.1)

Last updated on MAY 31, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Customer has 3 applications in the system with following dates (01/04/2021,04/27/2021,04/28/2021). There was only one credit report pull happened on these dates for the dates mentioned.

Credit report shows 2 inquiries for 04/27. 
 
EXPECTED BEHAVIOR
-----------------------
Credit Report Inquiry should display as per the bureau response

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an Active application for an account
2. Pull credit bureau report for that application
3. Check the credit report inquiry details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot validate the credit report history

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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