My Oracle Support Banner

Subscribe Option Does Not Display For E-Statements Of CASA In OBDX (Doc ID 2781101.1)

Last updated on JANUARY 18, 2022

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In OBDX, E-Statements tab is not working.

System shows 'System cannot process the request currently. Please try later' error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a)Login as Retail user. Dashboard > My Account Widget > Current & Savings > Savings Account > More options > View Statement
b)Go down we will find E-statement option.
c)Click on E-statement.
d)It is not showing 'Subscribe' option.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.