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Facing Error "There Was an Error Opening This Document. The File Is Damaged and Could Not Be Repaired" While Opening Casa Statement in Pdf Format. (Doc ID 2782550.1)

Last updated on JUNE 08, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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User facing below error while opening  downloaded PDF CASA Statement.

 

ERROR
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In Logs : PDF generation failed.

On Screen : There was an error opening this document. The file is damaged and could not be repaired.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with Retail or Corporate user.
2. Navigate to CASA - View Statement.
3. Download the statement in PDF format.
4. The file gets downloaded with size of 1kb.
5. On opening the file gets error "There was an error opening this document. The file is damaged and could not be repaired.".

Cause

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In this Document
Symptoms
Cause
Solution
References


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