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PBSOVIEW - Cancel Request (Doc ID 2782562.1)

Last updated on JUNE 11, 2021

Applies to:

Oracle Banking Payments - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

A book payment has been sent to ECA queue, because of no funds. Bank wants to cancel the transaction.
If they cancel the transaction from ECA queue, then transaction status is updated to Cancelled and payment goes out of ECA queue.

However if a user is cancelling the transaction from PBSOVIEW screen, payment is still in ECA queue and transaction status is still Exception.

The expectation is the Cancel from PBSOVIEW to work same as Cancel from ECA queue.

Cause

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In this Document
Symptoms
Cause
Solution


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