Alternate Login Options Showing Error As 'Access Denied' In Android And IOS Application (Doc ID 2784233.1)

Last updated on JUNE 14, 2021

Applies to:

Symptoms

When user login using alternate login then logout from the application,
the following error occurs.

ERROR
-----------------------
1.System cannot process the request currently. Please try later.
2.Access denied.
3.{"result":"SUCCESSFUL","contextID":"005jjgAQKpC5yWGayxrY6G0000CI001_l,0:1","message":{"title":"System cannot process the request currently. Please try later","detail":"System cannot process the request currently. Please try later.","code":"DIGX_PROD_DEF_0000","relatedMessage":[{"detail":"Access denied.","code":"FC_SM_025"}],"type":"ERROR"}}


Note: After applying patch no. 32635817:THE INCORRECT DISPLAYING LAST LOGIN TIME AND DATE IN THE MENU FOR MOBILE.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User login into the application using an alternate login.
2. Then user logout from the application.
3. The above error popup occurs.

Cause

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