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Unable To Login With Valid Credentials After Performing 5 Cumulative Invalid Login Attempts (Doc ID 2784667.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

Unable to login with valid credentials after performing 5 cumulative invalid login attempts

On performing 5 cumulative invalid login attempts through same IP & then trying to login with valid credentials, user is receiving error.
Successive invalid login attempts is maintained as 10. The other users were able to login with valid credentials.


Expected result:
--------------------
On performing 5 cumulative invalid login attempts and then trying to login with valid credentials user should be able to login if user is not locked.

ERROR
-----------------------
Error "Null" is seen with "Status Code: 403 Forbidden" on Console Debug

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Perform 5 cumulative invalid login using one retail user from one IP address
2.Perform successful login using same retail user from the same IP address (user should be able to log in)
3.Perform invalid login using same retail user from the same IP address.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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