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Error: Access Denied, While Trying to Access the Payment Status Inquiry Screen for a Newly Created User with Joint Account. (Doc ID 2784975.1)

Last updated on JUNE 24, 2021

Applies to:

Oracle Banking Digital Experience - Version to [Release 20]
Information in this document applies to any platform.


While trying to access the Payment Status Inquiry screen for a newly created user with Joint Account (JAO - Joint And Other) it give below error on the screen.

Access denied.

The issue can be reproduced at will with the following steps:
1. Login with a user having a joint account (JAO - Joint And Other).
2. Use the menu toggle button, and navigate to Payments -> Inquiries -> Payment Status Inquiries.
3. Select the Joint account from the drop down.
4. Error Access denied is encountered.


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