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ATM - Account Balance Inquiry Failing (Doc ID 2787301.1)

Last updated on JUNE 30, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ATM - Account balance Inquiry failing

Bank is trying with Balance inquiry and other transaction.

Balance inquiry, is failing with below error



ERROR
-----------------------

[June 16 11:58:58 904] SWUtil.getISORequest.Invalid Request.com.iflex.sw.common.exception.SWException: java.lang.StringIndexOutOfBoundsException: String index out of range: -132
at com.iflex.sw.iso8583.util.SWUtil.getISORequest(SWUtil.java:167)
at com.iflex.sw.handler.SWMsgRequestHandler.callingUCP(SWMsgRequestHandler.java:153)
at com.iflex.sw.handler.SWMsgRequestHandler.msgHandleRequest(SWMsgRequestHandler.java:104)
at com.iflex.sw.message.SWRequestMsgThread.run(SWRequestMsgThread.java:92)
Caused by: java.lang.StringIndexOutOfBoundsException: String index out of range: -132
at java.lang.String.(String.java:196)
at com.iflex.sw.iso8583.parse.SWFieldParseInfo.parse(SWFieldParseInfo.java:76)
at com.iflex.sw.iso8583.SWMessageFactory.parseMessage(SWMessageFactory.java:186)
at com.iflex.sw.iso8583.util.SWUtil.getISORequest(SWUtil.java:162)
... 3 more




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try ATM balance enquiry

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the functionality

Cause

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In this Document
Symptoms
Cause
Solution


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