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Unable to authorize the loan payment - EL-UTIL-001 (Doc ID 2789075.1)

Last updated on JULY 06, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to authorize the loan payment
the following error occurs.

ERROR
-----------------------
EL-UTIL-001 - Utilization amount is zero. Can not decrease further.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a loan contract for which payment has to be made
2. Make a loan payment.
3. Ensure there is mismatch between the limit master and transaction table
4. Try tp authorize the contract.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot authorize the loan payment and release the limit amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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