Approve/Cancel Action Is Not Processed Successfully For Payments In Business Override Queue (Doc ID 2789493.1)

Last updated on JULY 06, 2021

Applies to:

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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For the swift payments that goes to BO (Business Override) queues, user tries to approve the payment. Payment is removed from the queue but the status of the transaction remains in Exception.


EXPECTED BEHAVIOR
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Status of the transaction should get changed

STEPS
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The issue can be reproduced at will with the following steps:
1. Upload a pain file through the path
2. Pain 001 file is recalled through the screen File Envelope Upload PMDFLEVP
3. Check the process of pain 001 for faster payments in the screen PMSBATBR
4. Transaction is sent to BO Queue
5. Approve the transaction that is in BO queue.
6. After the approve transaction is removed from the BO queue.
7. Status of the transaction is not changed; it still remains Exception.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the correct transaction status in application

Changes

Cause

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