My Oracle Support Banner

Unable to View The Selected/Assigned Touchpoints in The Review Screen When User Edits The Same in User Management. (Doc ID 2790077.1)

Last updated on JULY 07, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------
Unable to view the selected/assigned touchpoints in the review screen when user edits the same in User Management.

The touchpoints are shown twice in the review screen.

EXPECTED BEHAVIOR
-----------------------------
The selected/assigned touchpoints should be visible in the review screen. Also the touchpoints should be shown only once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as admin in OBDX Application
2. Go to User management
3. Click on edit
4. In review screen unable to view the assigned touch points while editing the user.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin users cannot see the selected touchpoints in review screen.

Changes

No change in the Product / Account or Hardware causes this Issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.