My Oracle Support Banner

Unable To Set The PIN In Android Mobile Application (Doc ID 2790292.1)

Last updated on JULY 08, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.2.0.0.0 to 19.2.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Click on pin options the empty box will be displayed with no content.
After that click on the back button to navigate to the login screen, the screen will keep loading.

EXPECTED BEHAVIOR
-----------------------
Click on pin options it shows the proper message. And after that click on the back button to navigate to the login screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.In the login screen click on enable alternate login.
2.Enter user name and password then click on login.
3.It will ask the choices as PIN, PATTERN, TOUCH.
4.then choose pin options below empty box will be displayed with no content.
5.Click on the back button to navigate to the login screen then the screen will keep on loading.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.