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EAC QUEUE CANCEL ACTION (Doc ID 2792034.1)

Last updated on JULY 15, 2021

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
EAC QUEUE CANCEL ACTION

 

Bank performs Cancel operation on an incoming transaction placed at EAC Queue.
Post cancel transaction is moved from EAC queue but transaction status is still exception and on transaction level it shows message that  transaction is still found in EAC queue.

Meanwhile when checked transaction is not found in EAC queue.

EXPECTED BEHAVIOR
-----------------------
Transaction in EAC queue should be cancelled as per banks action

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.) Book a RTGS transaction such that it moves to EAC queue
2.) Cancel from EAC queue


Cause

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In this Document
Symptoms
Cause
Solution
References


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