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While Performing Add Attachment in Mailbox Unable to Upload zip File Type and File Extension Type in Capitals; JPG,PNG,JPEG,ZIP etc (Doc ID 2792297.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While performing add attachment in mailbox unable to upload zip file type and file Extension Type in Capitals; JPG,PNG ,JPEG,ZIP etc

ERROR
-----------------------
Unsupported file type


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with internet Banking user.
2. Navigate to Mailbox.
3. Click on compose Mail button > Attach zip file > Error encountered.
4. Click on compose Mail button > Attach file(with capital extension) > Error encountered.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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