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Error: "System cannot process the request, please try again later" Encountered When Admin User Tries to Open Mail from Corporate User Containing Attachment (Doc ID 2793459.1)

Last updated on JULY 23, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

When an Admin user tries to open a mail with attachment, coming from corporate user, the below error occurs on the screen. 

ERROR
-----------------------
System cannot process the request, please try again later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Corporate user.
2. Send a mail with attachment.
3. Login as admin user.
4. Open the mail sent from the corporate user which contains attachment.
5. The mail does not open properly and the error message is displayed on the screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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