My Oracle Support Banner

Unable To Create Retail User Via User Management (Doc ID 2794848.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle Banking Digital Experience - Version to [Release 16.1 to 21]
Information in this document applies to any platform.


When attempting to Creation of Retail User through User Management,
the following error occurs.

System cannot process the request currently. Please try later.

The issue can be reproduced at will with the following steps:

1. Login OBDX Application as Admin User.
2. Go to Onboardings > User Management > Click on Create user.
3. select User Type as Retail User and enter required Party Details & user details for creation. Try to complete the transaction.
4 . Click on Confirm button
5. Error appears as "System cannot process the request currently. Please try later."

The issue has the following business impact:

1. Admin User is facing issue in create new Retail Users.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.