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Unable To Close Customer Account STDCUSAC Due To Reference Number Error (Doc ID 2795158.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to Close Customer Account in the screen STDCUSAC due to Reference Number Error
No charge details have been maintained as the account balance is zero, neither any Close Mode is selected.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login ti Flexcube, STDCUSAC
2. Close the account
3. System throws error as Both External Reference Number and FLEXCUBE Reference Number cannot be blank


Cause

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In this Document
Symptoms
Cause
Solution
References


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