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Customer Session Screen STDCUSIG Takes More Time To Show Up And The Webpgae Goes Unresponsive (Doc ID 2796311.1)

Last updated on AUGUST 11, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 7.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Customer Session Screen STDCUSIG Takes More Time To Show Up And Is Unresponsive

When the user clicks the accounts related to a particular customer number in the screen , the system takes more time to return with the list of accounts .

Also the webpage goes unresponsive during this time .

EXPECTED BEHAVIOR
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When the user clicks the accounts related to a particular customer number in the screen , the system should fetch and show the list of accounts immediately  .

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users could see the delay in Customer Search.

Cause

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In this Document
Symptoms
Cause
Solution


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