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In STDCUSAC - Account Closure Fails With GW-RTL-020 (Doc ID 2797224.1)

Last updated on AUGUST 04, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

When attempting to Closure of account from STDCUSAC the following error occurs.

ERROR
-----------------------
GW-RTL-20 - Both External Reference Number and FLEXCUBE Reference number cannot be Blank


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. apply the patchset 14.3.0.7.0
2. do the Closure of account from STDCUSAC
3. system failed with the Error GW-RTL-20 - Both External Reference Number and FLEXCUBE Reference number cannot be Blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the saving account

Cause

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In this Document
Symptoms
Cause
Solution


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