My Oracle Support Banner

The transaction Status Is In Progress EAC Queue After Successful No Pay Response (Doc ID 2798478.1)

Last updated on AUGUST 12, 2021

Applies to:

Oracle Banking Payments - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.4.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
The transaction is in In Progress Status with EAC queue even after No Pay response from FC.

EXPECTED BEHAVIOR
-----------------------
Transaction Status should be updated as Returned or Exception after response from FC.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upload AFT CT file with No Credit Account.
2. Once file is processed in PMSINACH Screen, validate Transaction in PYSIVIEW.
3. Check If system got response from FC and Transaction status is updated as Exception/Returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the system did the process return .

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.