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807:OB KYC Configuration - Risk Score Definition -Issue When Browsing With IE (Doc ID 2798588.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

Reported version: 8.0.7.0.0
Problem Description: KYC application fails to load Risk Score Definition page in IE browser.
a) OB KYC Configuration - Risk Score Definition page fails to show.
b) OB KYC Configuration - Risk Score Definition page has hidden/squashed unintended menu items.

Steps to Reproduce:

Issue #1:
1. Login to KYC application
2. Navigate to Behaviour Detection KYC -> OB KYC Configuration -> Risk Score Definition

Actual : Screen fails to load on internet browser
Expected: Screen should work similar to chrome browser

Issue #2:
1. Login to KYC application
2. Navigate to Behaviour Detection KYC>> OB KYC Configuration >> Risk Score DefinitionAbout
3. Now, move the cursor to administrator and its sub items
4. The administrator should show drop down

Actual: In IE, the complete drop down list is not displaying
Expected: It should show complete drop down list similar to chrome browser

 

Cause

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In this Document
Symptoms
Cause
Solution


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