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Unable to close bank guarantee contract - ST-QRY-101 (Doc ID 2799582.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.8.0.0.0 version, Production Support-CET

When attempting to close the bank guarantee contract after branch merger
the following error occurs.

ERROR
-----------------------
ST-QRY-101 - Branch access not available


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a bank guarantee contract to be closed.
2. Ensure it's home branch is merged.
3. Ensure branch transfer has not happened correctly.
4. Try to close the contract.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the bank guarantee contract and settle the proceedings.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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