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Unable To Show The Nearest Desired ATM / Branch (Doc ID 2800032.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

When attempting to search through ATM/Branch Locator,
the following error occurs.

ERROR
-----------------------
No Response is coming.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to ATM Branch Locator from Home Page (pre-Login or SUPERADMIN)
2. Select either ATM or Branch from the drop-down.
3. Click on hyperlink: show nearest ATM/Branches
4. A drop-down or box opens with blank data below the hyperlink and no information is seen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1. Customer is not able to locate or search nearest ATM or Branch.

Cause

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In this Document
Symptoms
Cause
Solution


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