Unable To Show The Nearest Desired ATM / Branch
(Doc ID 2800032.1)
Last updated on OCTOBER 21, 2021
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
When attempting to search through ATM/Branch Locator,
the following error occurs.
ERROR
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No Response is coming.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to ATM Branch Locator from Home Page (pre-Login or SUPERADMIN)
2. Select either ATM or Branch from the drop-down.
3. Click on hyperlink: show nearest ATM/Branches
4. A drop-down or box opens with blank data below the hyperlink and no information is seen.
BUSINESS IMPACT
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The issue has the following business impact:
1. Customer is not able to locate or search nearest ATM or Branch.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |