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Clicking On Calculate Button, All Fields Get Blank and Disabled When Link To Account Unchecked (Doc ID 2801411.1)

Last updated on AUGUST 25, 2021

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In Customer Service, while clicking Calculate button in Scenario Analysis tab , All fields get blank and disabled when Link to Account unchecked.

Scenario Analysis : After clicking on Calculate button, All fields are getting blank and disabled when Link to Account is unchecked.

EXPECTED BEHAVIOR
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Application should calculate the value instead of getting blank once user click calculate button in scenario analysis tab of customer service once Link to Account is unchecked.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Customer Service , Scenario Analysis tab and uncheck the “Link To Account” checkbox
2. Enter the values manually.
3. Click on Calculate button, all fields will become blank and disabled which should not happen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the calculate button working in scenario analysis tab of customer service when the user uncheck the “Link To Account” checkbox.

Cause

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In this Document
Symptoms
Cause
Solution


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