My Oracle Support Banner

Unable To Identify If Case Has Been Created Due To A Match In Watch List (Doc ID 2801911.1)

Last updated on AUGUST 31, 2021

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.


Unable to identify if Case has been created due to a match in Watch List

We have recently upgraded to 8.0.7 BD and ECM.

Whenever a Case is generated for a customer which has a match in watch list, there is no information given inside the case regarding it e.g Watch List name and Matched Entity etc. And so no real way of knowing that Watch List match is the reason for the Case.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.