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Missing entry in audit history tab for a Case in ECM (Doc ID 2803676.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.7.2.0 to 8.0.7.4.0 [Release 8]
Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Missing Audit entries for a case created in ECM.

scenario 1Audit history is not showing when case is created as NEW. However when it moves from NEW to the work In progress and from there on wards history is available.

scenario 2 : When executing "Manual Promote to Case" on the KYC Assessments, no entry for the case creation is generated on the "Audit History".

 

Error in logs:

[DEBUG] [WEB] [NA] [NA] Application Param before getting WF_MISDATE IS .... {}
[DEBUG] [WEB] [NA] [NA] Query for calling procedure :{call test_proc_insert(?)}
[DEBUG] [WEB] [NA] [NA] Integer Data type.
[DEBUG] [WEB] [NA] [NA] Error while execution pl/sql procedure:java.lang.NumberFormatException: For input string:""
[ERROR] [WEB] [NA] [NA]java.lang.NumberFormatException: For input string: ""

Root Cause : Issue is with PMF Engine, it is not able replace Data Fields with Application Parameters supplied during the Workflow Invocation from backend and causing the procedure execution failure.

Solution

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In this Document
Goal
Solution
References


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