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Modifications Done In User Management Not Visible To Authoriser While Approval (Doc ID 2804218.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When admin initiator performs Modify User transaction, the information displayed to authoriser on approval screen does not include the details of the modification made by initiator. In case when initiator user has modified roles and limits for some user/partyid but authorizer can not see these changes. On which basis an Authorizer/Approver can authorize/rejecte without seeing what details are being modified?

EXPECTED BEHAVIOR
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In Modify User, the page where information of transaction "Pending for Approval" is shown should include details of the field for which modification has been done.

STEPS
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The issue can be reproduced at will with the following steps:

1. Make a rule with Admin User with Maker & Checker with approval required.
2. Login as Maker and Modify a User e.g. Map New Role to the User.
3. Login as Approver and View the transaction performed in STEP-2 in "Pending for Approval" to view its details.
4. This does not show the Role Details as Modified Values hence Approver is not aware of what modification is done to that User for which approval/rejection is required/must be done.

BUSINESS IMPACT
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The issue has the following business impact:

1. Bank wants the details of the fields for which modification is done and needs to be approved,to be displayed on Approval Details screen where Approver can VEW it before approve.

Cause

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In this Document
Symptoms
Cause
Solution
References


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