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Error When User Tries To Edit The Maturity Instruction On A Successfully Created New Term Deposit (Doc ID 2804802.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 21.1.0.0.0 [Release 20 to 21]
Information in this document applies to any platform.

Symptoms

When attempting to edit the Maturity Instruction on a successfully created New Term Deposit ,
the following error occurs.

ERROR
-----------------------
Invalid offset account number sent to host

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login as Retail User
2. Go to Account >> Term Deposit
3. Click on Edit Maturity Instruction
4. Select Pay to Internal Account
5. Input Account Number
6. Verify
7. Confirm

8. Error appears as Invalid offset account number sent to host

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1. Customer is not able to Edit Maturity Instruction after creation New Deposit.

Cause

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In this Document
Symptoms
Cause
Solution
References


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